CitiService

CitiService News

CitiService News

2019
May 2, 2019

Newsletter no. 5

In this issue:

  • Euromoney Cash Management Survey 2019
  • Important security information!
  • Important information for card programme administrators
  • eForms - electronic documents exchange platform
  • Bank holidays in May and June 2019

April 2, 2019

Newsletter no. 4

In this issue:

  • eForms - electronic documents exchange platform
  • Settlements in the currency of a counterparty - why is it a good idea?
  • Updates in the Table of Fees and Commissions
  • Bank documentation update
  • Bank holidays in April and May 2019

March 1, 2019

Newsletter no. 3

In this issue:

  • Electronization of the process of issuing bank guarantees
  • Change of the address of the Regional Processing Centre in Olsztyn
  • Annual confirmation of balances
  • Bank holidays in March and April 2019

February 1, 2019

Newsletter no. 2

In this issue:

  • Currency settlements in a multi-currency accou
  • Electronization of the process of issuing bank guarantees
  • Applications for issuance of a Visa Business Card and Visa Business Debit Card now available at the eForms platform
  • Prepaid Cards – we are expanding our services for you
  • Annual confirmation of balances
  • Bank holidays in February and March 2019

January 2, 2019

Newsletter no. 1

In this issue:

  • It has never been so easy to request and use your Visa Business Card
  • Feature: It is even easier to apply for Visa Business Debit Card
  • Visit our new CitiDirect BE information portal to experience the full potential of our system!
  • Bank holidays in January and February 2019
2018
December 3, 2018

Newsletter no. 12

In this issue:

  • CitiDirect BE - change of the default cost option
  • Zeroing balances for state-budget units
  • eForms - electronic documents exchange platform
  • Financial Markets - eForms
  • Changes in regulations and handling processes for card products
  • Acceptance hours at KIR on 24 and 31 December 2018
  • Bank holidays in December 2018

November 2, 2018

Newsletter no. 11

In this issue:

  • Euromoney 2018 magazine survey - results
  • Annual balance confirmations
  • eForms - Electronic Document Exchange Platform
  • Bank holidays in November and December 2018

October 1, 2018

Newsletter no. 10

In this issue:

  • eForms - Electronic Document Exchange Platform
  • Annual balance confirmations
  • Prepaid Cards - changed file format for card applications in connection with amended policy against money laundering and financing of terrorism
  • Business Cards - invalid applications will no longer be accepted
  • Bank holidays in September and November 2018

September 3, 2018

Newsletter no. 9

In this issue:

  • Electronic bank statement - for the sake of the environment and a company's convenience
  • Transfers to Russia in Russian rubles (RUB) - changes
  • Legal changes in the implementation of enforcement notes
  • Currency settlements in a multi-currency account
  • The AML Act - changes with regard to identification and verification of identity
  • Bank holidays in August and September 2018

August 1, 2018

Newsletter no. 8

In this issue:

  • Electronic bank statements
  • Transfers to Russia in Russian rubles (RUB) – changes
  • Currency settlements in a multi-currency account
  • The AML Act – changes with regard to identification and verification of identity
  • Legal changes in the implementation of enforcement notes
  • Bank holidays in August and September 2018

July 2, 2018

Newsletter no. 7

In this issue:

  • Important information for corporate card users Visa business (Visa Business Debit Cards, Visa Business Charge Cards, Guaranteed Visa Business Cards, prepaid payment cards)
  • Charges for servicing Guarantee Cards to be brought back
  • Repayment of Visa Business cards with chips
  • Visa Business Card - a higher level of security
  • Bank holidays in July and August 2018

June 4, 2018

Newsletter no. 6

In this issue:

  • Visa Business Card – a higher level of security
  • Split Payment – VAT account reports – 15 June 2018
  • New number for contacting the Corporate Card Service Division
  • The GDPR and Business Cards
  • Charges for servicing Guarantee Cards to be brought back
  • Redesign of the profile of the CitiManager platform Administrator
  • Combining Visa Business Guaranteed Card and Visa Business Charge Card documentation
  • As of 28 July 2018, CitiDirect BE will require the LTS 1.2 protocol
  • Bank holidays in June and July 2018

May 2, 2018

Newsletter no. 5

In this issue:

  • We are introducing a higher security standard
  • CitiDirect BE Portal - new functionalities
  • Bank documentation update
  • As of 28 July 2018, CitiDirect BE will require the LTS 1.2 protocol
  • Settlements in exotic currencies
  • Euromoney Cash Management Survey
  • The STIR Act - objective and scope
  • Bank holidays in May and June 2018

April 3, 2018

Newsletter no. 4

In this issue:

  • From May 12, 2018 onwards CitiDirect BE will require TLS 1.2 protocol
  • Split Payment Mechanism - new VAT accounts
  • Order submission (cut-off) times - outgoing transfers
  • Repayment of Visa Business cards with chips
  • Bank holidays in April and May 2018

March 1, 2018

Newsletter no. 3

In this issue:

  • Annual confirmation of balances
  • Updates in the Table of Fees and Commissions
  • New forms: application to open sub-account and Specimen Signature Card
  • Change in electronic banking
  • The Regional Processing Centre in Olsztyn has a new address
  • IMPORTANT INFORMATION FOR USERS OF VISA BUSINESS CORPORATE CARDS (Visa Business Debit Cards, Visa Business Charge Cards, Guaranteed Visa Business Cards)
  • Bank holidays in March and April 2018

February 1, 2018

Newsletter no. 2

In this issue:

  • Your Card on the Move
  • The Regional Processing Centre in Olsztyn has a new address
  • Split Payment Mechanism
  • Annual confirmation of balances
  • Export L/C - co-operation agreement with Bank Gospodarstwa Krajowego
  • Important information for users of Visa Business corporate cards
  • Technical innovation facility
  • Bank holidays in February and March 2018

January 2, 2018

Newsletter no. 1

In this issue:

  • Certificates for the Auditor
  • Split Payment Mechanism
  • Bank holidays in January and February 2018
2017
December 18, 2017

Newsletter (Special edition)

In this edition:

  • Acceptance hours at KIR on 29 December 2017
  • Cash services – convoy lists
  • Convenient and efficient management of Client Profile Settings – CitiDirect BE Client Security Manager
  • Changes of the rules of payment of contributions for Polish Social Insurance Institution (ZUS)

December 1, 2017

Newsletter no. 12

In this edition:

  • Acceptance hours at KIR on 29 December 2017
  • Cash services – convoy lists
  • Convenient and efficient management of Client Profile Settings – CitiDirect BE Client Security Manager
  • Changes of the rules of payment of contributions for Polish Social Insurance Institution (ZUS)
  • Euromoney 2017 magazine survey – results
  • Annual balance confirmations
  • Certificates for the Auditor
  • Clearing balances for Budgetary Units
  • Bank holidays in December 2017

November 1, 2017

Newsletter no. 11

In this edition:

  • eForms – Electronic Document Exchange Platform
  • Annual balance confirmations
  • Certificates for the Auditor
  • Changes of the rules of payment of contributions for Polish Social Insurance Institution (ZUS)
  • Clearing balances for Budgetary Units
  • Cut off Times for import (outgoing) transfers in foreing currency
  • Cut off Times for export (incoming) transfers in foreing currency
  • Bank holidays in November and December 2017

October 2, 2017

Newsletter no. 10

In this edition:

  • Bank documentation – data update
  • eGuarantee – new way of delivering bank guarantee to beneficiary
  • Bank holidays in October and November 2017

September 1, 2017

Newsletter no. 9

In this edition:

  • We are answering your questions – fast and with precision!
  • eGuarantee – new way of delivering bank guarantee to beneficiary
  • Citi Trade Portal
  • HUB FX – new currency available to Citi Handlowy customers
  • Bank holidays in September and October 2017

August 1, 2017

Newsletter no. 8

In this edition:

  • CitiDirect user reviews and the terms of using the SafeWord card
  • We are answering your questions – fast and with precision!
  • CitiManager – business cards under your control
  • Important information for customers using guaranteed Visa Business cardsl
  • Important information for customers using Visa Business Charge Cards
  • eGuarantee – new way of delivering bank guarantee to beneficiary
  • Bank holidays in August and September 2017

June 5, 2017

Newsletter no. 7

In this issue:

  • Important information for Customers using Visa Business charge cards
  • Citi Trade Portal
  • Bank holidays in July and August 2017

June 12, 2017

Newsletter (Special edition)

In this issue:

  • Important information for Customers using Visa Business charge cards

June 1, 2017

Newsletter no. 6

In this issue:

  • Bank documentation – data update
  • eGuarantee – new way of delivering bank guarantee to beneficiary
  • Changes in the processing of incoming payments in foreign currency and PLN through the SWIFT system
  • HUB FX – new currency available to Citi Handlowy customers
  • Bank holidays in June and July 2017

May 2, 2017

Newsletter no. 5

In this issue:

  • Bank documentation – data update
  • eGuarantee – new way of delivering bank guarantee to beneficiary
  • Euromoney Cash Management survey
  • Bank holidays in April and May 2017

April 3, 2017

Newsletter no. 4

In this issue:

  • Bank documentation – data update
  • CitiDirect user reviews and the terms of using the SafeWord card
  • Execution of payments in PLN to Polish banks
  • Introduction of the new PLN 500 note by the National Bank of Poland
  • Euromoney Cash Management survey
  • Bank holidays in April and May 2017

March 1, 2017

Newsletter no. 3

In this issue:

  • Bank documentation – data update
  • Confirmation of year end balances
  • Bank holidays in March and April 2017

February 2, 2017

Newsletter no. 2

In this issue:

  • CitiDirect – fee for preparing a list of user authorizations
  • Confirmation of end year balances
  • Execution of SEPA payments
  • Deadline time for SEPA orders
  • Important information for Visa Business Debit cardholders
  • Bank holidays in Feb and Mar 2017

January 25, 2017

Newsletter (Special edition)

In this issue:

  • Important information for Visa Business Debit cardholders - switching from magnetic strip cards to chip cards

January 2, 2017

Newsletter no. 1

In this issue:

  • Settlements of SEPA transactions
  • Reviews of CitiDirect users and the rules of use of a SafeWord card
  • CitiDirect - Fee for preparation of a user entitlement list
  • Cut-off times for cross-border orders
  • Important information for users of debit cards
  • Rules of execution of RUB transfers
  • Bank holidays in January and February 2017
2016
December 16, 2016

Newsletter no. 13

In this issue:

  • Hours for acceptance of orders on 23 and 30 December 2016
  • Hours of operation of CitiService

December 1, 2016

Newsletter no. 12

In this issue:

  • Euromoney 2016
  • MobilePASS
  • Certificates and audits
  • Clearing balances for Budgetary Units
  • FACTA reminder
  • Hours of taking orders on 30 December 2016
  • New Table of Fees and Commissions
  • Bank holidays in December 2016

November 3, 2016

Newsletter no. 11

In this issue:

  • SEPA Direct Debit— reminder
  • FATCA - reminder
  • New Fee and Commission Tariff
  • VISA Cards – a transaction authorization break
  • Annual balance confirmations
  • Certificates and audits
  • Bank holidays in November and December 2016

October 3, 2016

Newsletter no. 10

In this issue:

  • SEPA Direct Debit - reminder
  • FATCA - reminder
  • Bank holidays in October and November 2016

October 3, 2016

Newsletter no. 10

In this issue:

  • SEPA Direct Debit - reminder
  • FATCA - reminder
  • Bank holidays in October and November 2016

September 1, 2016

Newsletter no. 9

In this issue:

  • Changes in the settlement of incoming Elixir and Euro Elixir sessions
  • Review of CitiDirect users and terms of the use of Safeword card
  • Bank holidays in September and October 2016

August 1, 2016

Newsletter no. 8

In this issue:

  • Cash withdrawals - reminder
  • Paper order - additional controls
  • Bank holidays in August and September 2016

July 1, 2016

Newsletter no. 7

In this issue:

  • Euromoney Magazine Survey completed
  • NATO summit in Warsaw on 7-9 July 2016 – useful information
  • SEPA – the last step of migration of euro payments in the European Union
  • Bank holidays in July and August 2016

June 1, 2016

Newsletter no. 6

In this issue:

  • 2016 Euromoney Magazine Survey – Only a few days left – vote
  • Electronic platform for finan-cial products and trade fi-nance
  • Quick ways to authorize and release payments with Citi Direct!
  • Bank holidays in June and July 2016

May 1, 2016

Newsletter no. 5

In this issue:

  • Euromoney survey 2016 already launched – cast your vote!
  • New General Terms and Conditions of Customer Service coming soon
  • Change of Customer Document Zone Address
  • Bank holidays in May and June 2016

April 1, 2016

Newsletter no. 4

In this issue:

  • Euromoney 2016 Poll – Vote for the Best Bank in April!
  • Infotrade Hotline Transferred to CitiService
  • Change of Customer Document Zone Address
  • Bank holidays in April and May 2016

March 1, 2016

Newsletter no. 3

In this issue:

  • Amendments to the Table of Fees and Commissions of Visa Business Charge and Guaranteed Cards
  • Internal payment orders in foreign currency
  • Rules for using the Other Instructions field on the Foreign Transfer form in the CitiDirect system
  • List of recently changed SWIFT codes
  • Bank holidays in March and April 2016

February 1, 2016

Newsletter no. 2

In this issue:

  • Amendment to the Table of Fees and Commissions
  • Annual balance confirmation
  • Information for users of Visa Business charge, guaran-teed and debit cards, and of prepaid cards
  • Amendment to the Banking Law
  • Bank holidays in February and March 2016

January 4, 2016

Newsletter no. 1

In this issue:

  • Amendment to the Table of Fees and Commissions
  • Changes in the FX transaction settle-ment method: pay cards
  • Safe use of CitiDirect: best practices
  • CitiDirect: take advantage and upgrade your security level
  • Warning: hacker attacks
  • CitiDirect: review of user rights
  • Citi Handlowy among the leaders
  • RESPECT Index with Citi Handlowy
  • Bank holidays in January and February 2016
2015
December 14, 2015

Newsletter no. 13 - special edition

In this issue:

  • Customer instruction acceptance deadlines on December 24 and 31, 2015
  • Bank documents: a reminder on updating the details
  • CitiService operating hours on December 24 and 31, 2015

December 1, 2015

Newsletter no. 12

In this issue:

  • Zeroing Balances of Local Government Entities: deadline for submitting instructions
  • NBP and KIR operations on December 24 and December 31, 2015
  • Bank documents: updating the address details
  • Certificate for the auditor: useful information
  • Bank holidays in December 2015

November 2, 2015

Newsletter no. 11

In this issue:

  • Citi Handlowy - the best cash management in Poland according to Euromoney!
  • Bank documents: updating the address details
  • Certificate for the auditor: useful information
  • Bank holidays in November and December 2015

October 1, 2015

Newsletter no. 10

In this issue:

  • Bank documents updating the address details
  • Changes in the account documentation
  • Bank holidays in October and November 2015

September 1, 2015

Newsletter no. 9

In this issue:

  • CitiDirect – review of user rights
  • New currencies available in Multicurrency Account
  • Bank holidays in September and October 2015

August 3, 2015

Newsletter no. 8

In this issue:

  • End of the Euromoney Magazine survey
  • Changes in Customs Office transfer processing: a reminder
  • Protect your computer against malware attacks
  • Stay connected with financial markets
  • Bank holidays in August and September 2015

July 1, 2015

Newsletter no. 7

In this issue:

  • Euromoney Magazine Survey. Only few days left
  • CitiDirect - extension of account balance and transaction history
  • Changes in transfer orders for customs payments
  • A new Table of Fees and Commissions of Bank Handlowy w Warszawie S.A.
  • Key principles of foreign transfers – a reminder
  • City Handlowy ranked third best commercial bank by Gazeta Bankowa
  • Bank holidays in July and August 2015

June 1, 2015

Newsletter no. 6

In this issue:

  • Euromoney Magazine Survey - your vote counts
  • Bank holidays in June and July 2015

May 4, 2015

Newsletter no. 5

In this issue:

  • Euromoney Magazine Survey
  • Maintaining access to CitiDirect Electronic Banking
  • CitiDirect BE Tablet mobile application: a reminder
  • Bank holidays in May and June 2015

April 1, 2015

Newsletter no. 4

In this issue:

  • Settlements in exotic currencies
  • CititDirect - Overview of user entitlements
  • Bank holidays in April and May 2015

March 3, 2015

Newsletter no. 3

In this issue:

  • SEPA Direct Debit Business to Business (B2B): a new product from Citi Handlowy
  • Easier provision of transfer confirmations with ITC 2.0
  • Bank holidays in March and April 2015

February 2, 2015

Newsletter no. 2

In this issue:

  • Citi Handlowy supports Polish entrepreneurs
  • Change in logging on to CitiDirect BE: a reminder
  • Bank holidays in February and March 2015

January 2, 2015

Newsletter no. 1

In this issue:

  • Citi Handlowy partnering the 25th Anniversary Gala
  • IMPORTANT: Change in logging on to CitiDirect EB
  • Review of CitiDirect user rights
  • Correct BIC/SWIFT code: a reminder
  • Citi Handlowy included in the RESPECT Index for the eighth time
  • Bank holidays in Januaryand February 2015
2014
December 16, 2014

Newsletter no. 13 - special edition

In this issue:

  • Customer instruction acceptance deadlines on December 24 and 31, 2014
  • Bank documents: a reminder on updating the details
  • CitiService operating hours on December 24 and 31, 2014

Wersja polska - Aktualności nr 13 (PDF, 774 KB)
English version - Newsletter no. 13 (PDF, 904 KB)


December 1, 2014

Newsletter no. 12

In this issue:

  • Zeroing Balances of Local Government Entities: Deadline for Submitting Instructions
  • NBP and KIR Operations on December 24 and December 31, 2014
  • Citi Trade Portal reminder
  • CitiDirect Electronic Banking: maintaining the access
  • Product information: cut off times for foreign transfer instructions
  • Bank documents: updating the details
  • Bank Holidays in December 2014

Wersja polska - Aktualności nr 12 (PDF, 1,14 MB)
English version - Newsletter no. 12 (PDF, 1,21 MB)


November 3, 2014

Newsletter no. 11

In this issue:

  • Results of the Euromoney Magazine survey
  • Current cut off times for incoming foreign transfers in RUB, LTL, SEK and HRK
  • Citi Trade Portal: system functionality
  • Inactive User View: a new functionality of CitiDirect
  • Bank documents: updating address details
  • Bank holidays in November and December 2014

Wersja polska - Aktualności nr 11 (PDF, 1,14 MB)
English version - Newsletter no. 11 (PDF, 1,11 MB)


October 1, 2014

Newsletter no. 10

In this issue:

  • Bank documents: updating the address details
  • Bank account: changes in the account documentation – new forms only
  • CitiDirect: new setup requests forms for CitiDirect and CitiDirect EB
  • Bank holidays in October and November 2014

Wersja polska - Aktualności nr 10 (PDF, 925 KB)
English version - Newsletter no. 10 (PDF, 968 KB)


September 1, 2014

Newsletter no. 9

In this issue:

  • CitiFX Pulse: Making foreign exchange easy
  • CitiDirect: Issuing PDF account statements
  • Changes in bank account documents
  • Bank holidays in September and October 2014

Wersja polska - Aktualności nr 9 (PDF, 1,40 MB)
English version - Newsletter no. 9 (PDF, 0,49 MB)


August 1, 2014

Newsletter no. 8

In this issue:

  • End of the Euromoney Magazine survey
  • Financial data from the GUS app in an XML file
  • CitiDirect BE Tablet mobile application already available
  • Citi Handlowy congratulates Poland on the 25 years of economic freedom
  • Bank holidays in August and September 2014

Wersja polska - Aktualności nr 8 (PDF, 1,37 MB)
English version - Newsletter no. 8 (PDF, 1,45 MB)


July 1, 2014

Newsletter no. 7

In this issue:

  • Euromoney survey
  • Security requirements related to paper orders (MIFT)
  • CitiDirect – the implementation of a dedicated SEPA transfer form
  • Trade Services Financing recommendations
  • CitiDirect - New CitiDirect and Citidirect BE configuration
  • Bank holidays in July and August 2014

Wersja polska - Aktualności nr 7 (PDF, 1,29 MB)
English version - Newsletter no. 7 (PDF, 1,21 MB)


June 2, 2014

Newsletter no. 6

In this issue:

  • Euromoney Magazine survey
  • Product information - reminder
  • Bank holidays in June and July 2014

Wersja polska - Aktualności nr 6 (PDF, 539 KB)
English version - Newsletter no. 6 (PDF, 617 KB)


May 2, 2014

Newsletter no. 5

In this issue:

  • Q&A for Trade Service and Citi Trade Portal's expanded functionality
  • Euromoney Magazine Survey 2014
  • New leasing product information
  • Bank holidays in May and June 2014

Wersja polska - Aktualności nr 5 (PDF, 567 KB)
English version - Newsletter no. 5 (PDF, 598 KB)


April 1, 2014

Newsletter no. 4

In this issue:

  • Trade Hotline—new functionality
  • Express Elixir product information
  • Bank holidays in April and May 2014

Wersja polska - Aktualności nr 4 (PDF, 517 KB)
English version - Newsletter no. 4 (PDF, 714 KB)


March 3, 2014

Newsletter no. 3

In this issue:

  • Bank holidays in March and April 2014
  • Maciej Żurawek, Head of Citiservice Customer Department, shares his thoughts on Citiservice’s role in helping businesses grow and expand
  • Maciej Żurawek talks about customer service at Citi Handlowy

Wersja polska - Aktualności nr 3 (PDF, 570 KB)
English version - Newsletter no. 3 (PDF, 618 KB)


February 3, 2014

Newsletter no. 2

In this issue:

  • Bank holidays in February and March 2014
  • Trade Factoring: a growing interest among clients
  • New products on Citi Trade Portal

Wersja polska - Aktualności nr 2 (PDF, 394 KB)
English version - Newsletter no. 2 (PDF, 468 KB)


January 2, 2014

Newsletter no. 1

In this issue:

  • Bank holidays in January and February 2014
  • Citi Handlowy takes first prize in the Ministry Of Finance’s competition
  • Business without limits!
  • RESPECT Index with Citi Handlowy for the seventh time
  • How to enter SEPA foreign transfers in Citidirect
  • Annual Balance Confirmation: A REMINDER
  • New version of JAVA SUN for Citidirect
  • Automatic confirmation of the local –ITC transfer

Wersja polska - Aktualności nr 1 (PDF, 552 KB)
English version - Newsletter no. 1 (PDF, 553 KB)

2013
December 16, 2013

Newsletter no. 13

In this issue:

  • Customer Instruction Acceptance Deadlines on December 24 and 31, 2013
  • CitiService Operating Hours on December 24 and 31, 2013

Wersja polska - Aktualności nr 13 (PDF, 631 KB)
English version - Newsletter no. 13 (PDF, 605 KB)


December 2, 2013

Newsletter no. 12

In this issue:

  • Bank Holidays in December 2013
  • Sending Foreign Bank Transfers to Jordan: New Account Format Effective from February 2, 2014
  • NBP and KIR Operations on December 24 and December 31, 2013
  • Zeroing Balances of Local Government Entities: Deadline for Submitting Instructions
  • Making Settlements in the Chinese Yuan

Wersja polska - Aktualności nr 12 (PDF, 435 KB)
English version - Newsletter no. 12 (PDF, 456 KB)


November 4, 2013

Newsletter no. 11

In this issue:

  • Bank Holidays in November and December 2013
  • New Documentation for Trade Products Available
  • Citi with the Best Transaction Banking Services in the Central and Eastern Europe
  • How to Make a Foreign Bank Transfer: Other Instructions Field
  • Express Payments in EUR: TARGET 2 Transfers

Wersja polska - Aktualności nr 11 (PDF, 561 KB)
English version - Newsletter no. 11 (PDF, 644 KB)


October 1, 2013

Newsletter no. 10

In this issue:

  • Bank Holidays in October and November 2013
  • Citi Trade Portal – New Functionality
  • ISO Certification for Bank Handlowy
  • Amendments to the Table of Fees and Commissions
  • General Terms and Conditions of Customer Service

Wersja polska - Aktualności nr 10 (PDF, 516 KB)
English version - Newsletter no. 10 (PDF, 568 KB)


September 2, 2013

Newsletter no. 9

In this issue:

  • Bank holidays in September and October 2013
  • Service provision dates for Trade products
  • Express Elixir Transfers – immediate domestic payments available in Citidirect
  • Citidirect – Customer Academy
  • Details of payment orders in RUB (Russian ruble)

Wersja polska - Aktualności nr 9 (PDF, 411 KB)
English version - Newsletter no. 9 (PDF, 471 KB)


August 1, 2013

Newsletter no. 8

In this issue:

  • Bank holidays in August and September 2013
  • Rules for submission of SEPA format transfer instructions through Citidirect
  • Cut-off time for instructions submitted in written form at Citi Handlowy Branches – reminder
  • The Euromoney survey has just ended
  • 8th edition of the Global Community Day at Citi
  • New lease offer prepared by Citi Handlowy
  • Warsaw in the TOP50 of the most competitive cities in the world

Wersja polska - Aktualności nr 8 (PDF, 734 KB)
English version - Newsletter no. 8 (PDF, 912 KB)


July 1, 2013

Newsletter no. 7

In this issue:

  • Citi Handlowy unbeaten in the FX transaction market
  • Bank holidays in July and August 2013
  • Euromoney Survey – ends July 5th – vote now!

Wersja polska - Aktualności nr 7 (PDF, 688 KB)
English version - Newsletter no. 7 (PDF, 759 KB)


June 3, 2013

Newsletter no. 6

In this issue:

  • Euromoney survey has started - vote
  • Banking holidays in June and July 2013
  • Citi Trade Portal - new functionality

Wersja polska - Aktualności nr 6 (PDF, 629 KB)
English version - Newsletter no. 6 (PDF, 688 KB)


May 2, 2013

Newsletter no. 5

In this issue:

  • A reminder about the obligation to supply personal details of company representatives and consequences of default
  • Bank holidays in May and June 2013
  • Euromoney 2013 Survey
  • CitiDirect Client Academy – a reminder

Wersja polska - Aktualności nr 5 (PDF, 496 KB)
English version - Newsletter no. 5 (PDF, 540 KB)


April 2, 2013

Newsletter no. 4

In this issue:

  • Citi Handlowy is actively supporting eco-friendly activities
  • Banking holidays in April and May 2013
  • Why is updating your CitiDirect e-mail address so important?
  • Outcoming SORBNET system payments
  • Reminder of cut-off times for accepting and making foreign orders

Wersja polska - Aktualności nr 4 (PDF, 702 KB)
English version - Newsletter no. 4 (PDF, 765 KB)


March 1, 2013

Newsletter no. 3

In this issue:

  • Citi Handlowy and Brokerage House of Citi Handlowy win 4 WSE awards
  • Basic rules of foreign transfers — correspondent bank
  • Banking holidays in March and April 2013
  • Czech crown outcoming payments

Wersja polska - Aktualności nr 3 (PDF, 538 KB)
English version - Newsletter no. 3 (PDF, 608 KB)


February 1, 2013

Newsletter no. 2

In this issue:

  • We have been chosen as the bank of the capital city of Warsaw for the second tenure
  • Citi Handlowy products awarded Europroduct title
  • Foreign transfers — reminder
  • Banking holidays in February and March 2013
  • Amendment of Banking Commission Fees and Charges

Wersja polska - Aktualności nr 2 (PDF, 564 KB)
English version - Newsletter no. 2 (PDF, 639 KB)


January 2, 2013

Newsletter no. 1

In this issue:

  • Citi Handlowy supports Green Investment
  • Citi Handlowy ranked #1 among Treasury Securities Dealers
  • Citi Trade Portal – Innovation of the Year 2012
  • Bank Holidays in January and February 2013
  • Payments in Chinese Yuans – Change

Wersja polska - Aktualności nr 1 (PDF, 756 KB)
English version - Newsletter no. 1 (PDF, 1 MB)

2012
December 13, 2012

Newsletter no. 13 - special edition

In this issue:

  • Hours for acceptance of orders on 24 and 31 December 2012
  • Working hours of CitiService on 24 and 31 December 2012

Wersja polska - Aktualności nr 13 (PDF, 540 KB)
English version - Newsletter no. 13 (PDF, 564 KB)


December 3, 2012

Newsletter no. 12

In this issue:

  • Banking holiday schedule for December
  • Hours of operation at Poland’s Central Bank and Polish Clearing House for filling bank instructions on 24 and 31 December 2012

Wersja polska - Aktualności nr 12 (PDF, 721 KB)
English version - Newsletter no. 12 (PDF, 755 KB)


November 2, 2012

Newsletter no. 11

In this issue:

  • Banking holidays in November and December
  • Completion of foreign orders
  • Russian ruble payments

Wersja polska - Aktualności nr 11 (PDF, 630 KB)
English version - Newsletter no. 11 (PDF, 620 KB)


October 1, 2012

Newsletter no. 10

In this issue:

  • Newsweek and Forbes’ Awards
  • Term deposits—change in interest rates
  • CitiDirect Mobile - new feature
  • Change in the Payment Services Directive

Wersja polska - Aktualności nr 10 (PDF, 852 KB)
English version - Newsletter no. 10 (PDF, 820 KB)


September 3, 2012

Newsletter no. 9

In this issue:

  • Documentation changes
  • Transfer execution on statutory holidays
  • Bank holidays
  • Extended cutoff times for cross-border transfer instructions

Wersja polska - Aktualności nr 9 (PDF, 683 KB)
English version - Newsletter no. 9 (PDF, 683 KB)


August 1, 2012

Newsletter no. 8

In this issue:

  • Trade loan in foreign currencies
  • Operating hours of foreign currency orders
  • #1 in Poland in foreign currency turnover
  • #2 in the „Quality per bank” ranking

Wersja polska - Aktualności nr 8 (PDF, 741 KB)
English version - Newsletter no. 8 (PDF, 703 KB)


July 2, 2012

Newsletter no. 7

In this issue:

  • Trust Account for Real-Estate Developers
  • Bank holidays in July and August 2012
  • CitiService volunteers
  • Incorrect foreign currency transfer format – Non-STP costs

Wersja polska - Aktualności nr 7 (PDF, 801 KB)
English version - Newsletter no. 7 (PDF, 747 KB)


June 1, 2012

Newsletter no. 6

In this issue:

  • One bank, two traditions, 200 years of progress
  • Football game schedule - traffic congestion Euromoney - vote!
  • Citi Handlowy Volunteering Program - we have been helping for 7 years

Wersja polska - Aktualności nr 6 (PDF, 689 KB)
English version - Newsletter no. 6 (PDF, 724 KB)


May 2, 2012

Newsletter no. 5

In this issue:

  • End of the competition
  • Changes to cross-border payment clearing
  • Bank holidays in May and June 2012
  • Trade Credit – a successful new product

Wersja polska - Aktualności nr 5 (PDF, 566 KB)
English version - Newsletter no. 5 (PDF, 577 KB)


April 2, 2012

Newsletter no. 4

In this issue:

  • New method of user activation in CitiConnect
  • Foreign transfers
  • Sanctions imposed by the European Union against Iran
  • CitiDirect Mobile for CitiDirect Customers

Wersja polska - Aktualności nr 4 (PDF, 516 KB)
English version - Newsletter no. 4 (PDF, 606 KB)


March 1, 2012

Newsletter no. 3

In this issue:

  • Extended FX offering
  • Outgoing and incoming transfers in Russian rubles - reminder
  • Liquidity management solutions: Net Balance - reminder

Wersja polska - Aktualności nr 3 (PDF, 473 KB)
English version - Newsletter no. 3 (PDF, 544 KB)


February 1, 2012

Newsletter no. 2

In this issue:

  • EuroElixir - information
  • Annual balance confirmation for 2011 – reminder

Wersja polska - Aktualności nr 2 (PDF, 868 KB)
English version - Newsletter no. 2 (PDF, 753 KB)


January 2, 2012

Newsletter no. 1

In this issue:

  • Cash withdrawals
  • Changes concerning settlements of outcoming foreign payments

Wersja polska - Aktualności nr 1 (PDF, 868 KB)
English version - Newsletter no. 1 (PDF, 738 KB)

2011
December 19, 2011

Newsletter no. 14

In this issue:

  • Cut-off times for funds transfers on 23rd and 30th December 2011
  • Changes to the process of annual balance confirmation – reminder
  • Confirmations of executed domestic transfers
  • List of Bank units closed from 27th to 31st December 2011

Wersja polska - Aktualności nr 14 (PDF, 891 KB)
English version - Newsletter no. 14 (PDF, 790 KB)


December 1, 2011

Newsletter no. 13

In this issue:

  • Working hours of order acceptance by Poland’s Central Bank (NBP) and Polish Clearing House (KIR S.A.) on December 23 and 30, 2011
  • New product of Trade Finance Department
  • Transfers in South Korean WON - important
  • Acceptance of Euroelixir transfers - important
  • Exchange rate foreign transfers – process automation

Wersja polska - Aktualności nr 13 (PDF, 421 KB)
English version - Newsletter no. 13 (PDF, 392 KB)


November 2, 2011

Newsletter no. 12

In this issue:

  • Trade Service Products – new channel of communication with the bank
  • Periodical Root Cause Analysis – sealed payments

Wersja polska - Aktualności nr 12 (PDF, 206 KB)
English version - Newsletter no. 12 (PDF, 133 KB)


October 3, 2011

Newsletter no. 11

In this issue:

  • Interest calculator - micropayments
  • Urgent and express transfers - reminder
  • NPS Questionnaire

Wersja polska - Aktualności nr 11 (PDF, 300 KB)
English version - Newsletter no. 11 (PDF, 317 KB)


September 1, 2011

Newsletter no. 10

In this issue:

  • Cash delivery on the Customer Academy portal
  • Changes in the annul balance confirmation process
  • Qualitative changes in factoring
  • Liquidity management solution; Netting – reminder
  • Tax transfers – reminder

Wersja polska - Aktualności nr 10 (PDF, 463 KB)
English version - Newsletter no. 10 (PDF, 295 KB)


August 1, 2011

Newsletter no. 9

In this issue:

  • New name of the Customer Service Department
  • Citi Handlowy – 123% of growth in Factoring
  • How to create electronic transfer orders to Social Security Institution (ZUS)
  • New service – confirmation of successful domestic transfers

Wersja polska - Aktualności nr 9 (PDF, 353 KB)
English version - Newsletter no. 9 (PDF, 296 KB)



June 1, 2011

Newsletter no. 6

In this issue:

  • Longer cut-off times for outgoing domestic transfers
  • Recent developments in corporate cards
  • Citidirect Customer Academy – individual training with facilitator
  • New service – confirmation of executed domestic transfers

Wersja polska - Aktualności nr 6 (PDF, 237 KB)
English version - Newsletter no. 6 (PDF, 96 KB)


May 2, 2011

Newsletter no. 5

In this issue:

  • Award for comprehensive and professional service of Corporate Clients
  • Functionality models for import documentary letter of credit - extension
  • Updated documentation of trade finance products - reminder
  • Bank statements - reminder
  • CitiDirect update

Wersja polska - Aktualności nr 5 (PDF, 226 KB)
English version - Newsletter no. 5 (PDF, 86 KB)


April 1, 2011

Newsletter no. 4

In this issue:

  • New business cards with graphic design
  • Bulk payment at CitiDirect new

Wersja polska - Aktualności nr 4 (PDF, 179 KB)
English version - Newsletter no. 4 (PDF, 66 KB)


March 1, 2011

Newsletter no. 3

In this issue:

  • Amendment of trade service products documentation
  • Citi Handlowy Factoring – one bilion increase in turnover
  • CitiDirect – event notification - change

Wersja polska - Aktualności nr 3 (PDF, 188 KB)
English version - Newsletter no. 3 (PDF, 93 KB)


February 1, 2011

Newsletter no. 2

In this issue:

  • Current list of banks participating in SEPA scheme
  • Requirements for Ruble transfers
  • Changes in VAT for factoring services
  • New banking Fees and Charges

Wersja polska - Aktualności nr 2 (PDF, 198 KB)
English version - Newsletter no. 2 (PDF, 97 KB)


January 3, 2011

Newsletter no. 1

In this issue:

  • Changes in the annual balance confirmation process - reminder
  • Changes in the information provided to financial controllers/auditors - reminder

Wersja polska - Aktualności nr 1 (PDF, 160 KB)
English version - Newsletter no. 1 (PDF, 67 KB)

2010
December 16, 2010

Newsletter no. 13 (Special edition)

In this issue:

  • Hours for order acceptance during 24th-31st of December 2010
  • Conversion of Estionia’s settlement currency reminder
  • Changes to balance sheet annual confirmation process

Wersja polska - Aktualności nr 13 (PDF, 207 KB)
English version - Newsletter no. 13 (PDF, 128 KB)


December 1, 2010

Newsletter no. 12

In this issue:

  • IBAN account formats in accordance with the European Union standards - update
  • New functionalities of Corporate Cards implemented in 2010 - reminder
  • NBP & KIR cut-off times on 24 & 31 December 2010

Wersja polska - Aktualności nr 12 (PDF, 200 KB)
English version - Newsletter no. 12 (PDF, 100 KB)


November 2, 2010

Newsletter no. 11

In this issue:

  • CitiDirect – event messaging
  • Outgoing foreign transfers – correct format
  • Conversion of Estonia’s clearing currency

Wersja polska - Aktualności nr 11 (PDF, 195 KB)
English version - Newsletter no. 11 (PDF, 121 KB)


October 1, 2010

Newsletter no. 10

In this issue:

  • Earlier access hours to statements
  • Longer hours of accepting electronic foreign transfers
  • Free atm withdrawals
  • Deposits/other CitiDirect orders
  • Exchange foreign transfers
  • Exotic currencies

Wersja polska - Aktualności nr 10 (PDF, 200 KB)
English version - Newsletter no. 10 (PDF, 122 KB)


September 1, 2010

Newsletter no. 9

In this issue:

  • Longer hours of accepting electronic foreign transfers
  • New solutions regarding liquidity management: net balance
  • Change regarding check collection
  • New product within imported documentary letter of credit

Wersja polska - Aktualności nr 9 (PDF, 195 KB)
English version - Newsletter no. 9 (PDF, 119 KB)


August 2, 2010

Newsletter no. 8

In this issue:

  • Three titles in Europrodukt
  • PLN internal payments
  • Citi Client Service Academy – training sessions in August
  • Change in cheque collection

Wersja polska - Aktualności nr 8 (PDF, 202 KB)
English version - Newsletter no. 8 (PDF, 128 KB)


July 1, 2010

Newsletter no. 7

In this issue:

  • Trade service and financing products
  • Pre-paid card new functionalities

Wersja polska - Aktualności nr 7 (PDF, 197 KB)
English version - Newsletter no. 7 (PDF, 123 KB)


June 1, 2010

Newsletter no. 6

In this issue:

  • Periodic analysis of error source – orders in foreign currency
  • Changes in information provided to auditors
  • Bank Handlowy w Warszawie S.A. celebrates its 140th anniversary

Wersja polska - Aktualności nr 6 (PDF, 204 KB)
English version - Newsletter no. 6 (PDF, 131 KB)


May 4, 2010

Newsletter no. 5

In this issue:

  • New “self-study” module in the Citi Client Service Academy
  • Convoys with closed cash deposits and withdrawals
  • New options in the debit card range – cards may now be issued under an EUR or USD account
  • Changes in settlements with BPH

Wersja polska - Aktualności nr 5 (PDF, 204 KB)
English version - Newsletter no. 5 (PDF, 101 KB)


April 1, 2010

Newsletter no. 4

In this issue:

  • Foreign outgoing transfers
  • Domestic and foreign transfers – verification of IBAN/NRB

Wersja polska - Aktualności nr 4 (PDF, 205 KB)
English version - Newsletter no. 4 (PDF, 102 KB)


March 1, 2010

Newsletter no. 3

In this issue:

  • Closing of accounts
  • Change in adressing electronic postal money orders
  • Periodic analysis of error sources
  • Information connected with Guarantee Bank Fund

Wersja polska - Aktualności nr 3 (PDF, 205 KB)
English version - Newsletter no. 3 (PDF, 103 KB)


February 24, 2010

Newsletter (Special edition)

In this issue:

  • New Banking Fees And Charges

Wersja polska - Aktualności (Wydanie specjalne) (PDF, 156 KB)
English version - Newsletter (Special edition) (PDF, 64 KB)


February 1, 2010

Newsletter no. 2

In this issue:

  • Additional transfer payments
  • Factoring in Citi Handlowy
  • Foreign transfers – correspondent banks
  • Foreign transfers – information on negotiable exchange rates

Wersja polska - Aktualności nr 2 (PDF, 185 KB)
English version - Newsletter no. 2 (PDF, 94 KB)


January 4, 2010

Newsletter no. 1

In this issue:

  • Citi Client Service Academy – innovative citidirect training
  • Social Insurance Institution – bridging pension fund – additional account number
  • International transfers – reminder and changes

Wersja polska - Aktualności nr 1 (PDF, 195 KB)
English version - Newsletter no. 1 (PDF, 94 KB)